船運

How long does it take for my order to arrive?

From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. The transit time listed above applies after we ship it from our warehouse.

How will I know when my order has been shipped?

As soon as our team has shipped your order, you’ll be sent a confirmation email with a tracking number.

Can you ship to a Korean address?

We’re unable to ship to a Korean address. We can only send orders to locations outside of South Korea.

Do you have a forwarding / address rental service?

We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.

I need to change my shipping address. How can I do this?

Please email [contact@icandorstyle.com] with your order number and new shipping address, so that we can update your details on our system.

 

It is cheaper to choose an unregistered shipping service. May I do so?

All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers.

 

Do I need to pay custom duties / taxes?

Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be. Please consult your own country’s import tax policy.

Also note that iCANDOR is not responsible for any possible extra fees charged by the courier.

 

What if I reject or refuse to sign for the packages?

If a package is rejected for any reason, customers will be responsible for charges for both the original shipping and the return fee.
Should a customer opt for the order to be reshipped after rejection due to customs tax duties or failed delivery because the recipient was unavailable, they must pay both the return fees and the new shipping fees.

 

Can you declare my packages at a certain value / as a gift?

We’re a registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we’re not able to declare items as 'gifts' for the sole purpose of avoiding import taxes.